Return Policy

Return Policy

At our online store, we value our customers’ trust and strive to offer high-quality products. To ensure a clear and fair experience, we outline our return policy below:

1. General Conditions for Returns

• Return requests must be made within 7 business days of receiving the product.

• All returned items must be in their original condition, unused, and with intact packaging and labels.

2. Returns for Damaged or Defective Products

• If the product arrives damaged or has manufacturing defects, the customer must notify us by sending photos of the damaged item via email within the first 48 hours after delivery.

• Once the return is approved, the shipping costs for returning the product will be the customer’s responsibility.

• If the damage is confirmed as a manufacturing defect upon review, a replacement product or a partial/full refund may be offered, as applicable.

3. Returns Due to Color, Size, or Other Personal Preferences

• We do not accept returns or take responsibility for errors in selecting product features such as color, size, or model if they match the specifications selected during purchase.

• Returns will not be accepted for reasons of personal dissatisfaction with the product (e.g., it was not as expected or did not meet personal taste).

We strongly recommend reviewing the product descriptions, photos, and measurements thoroughly before making a purchase.

4. Return Procedure

• Order number.

• Reason for the return.

• Photographic evidence (if applicable).

5. Exceptions and Ineligibility for Returns

The following items are not eligible for returns:

• Products showing signs of use or damage caused by the customer.

• Products without original packaging or labels.

• Personalized or custom-made products.

6. Limitation of Liability

The store will not be responsible for:

• Damage caused during transportation by the courier service.

• Delays in receiving products once handed over to the courier service.

This policy complies with current legislation on consumer protection and e-commerce. For any questions or clarifications, please do not hesitate to contact us through our customer service channels.

Last updated: 15-01-2025